These General Terms & Conditions ("Terms") govern treatment contracts between the BrandauVital naturopathic practice, proprietor Elisabeth Brandau (the "Practice"), and the patient.
Deviating terms proposed by the patient do not become part of the contract unless the Practice expressly agrees to them in writing.
The treatment contract is formed by scheduling an appointment, or by binding online confirmation of an offer via the provided approval link.
The treatment contract is a contract for services (Dienstvertrag). The Practice owes proper treatment in accordance with the principles of naturopathy, not a specific therapeutic outcome.
Treatment does not replace medical diagnosis or therapy. Where a condition requires medical evaluation, the patient is advised to consult a physician.
The Practice's services are private naturopathic services and are payable by the patient regardless of whether, or to what extent, a private supplementary insurance reimburses the costs.
The Practice has no contractual relationship with statutory or private health insurers. Whether and to what extent costs are covered must be clarified by the patient with their insurer in advance.
Invoices are due within 7 days of the invoice date, without deduction, regardless of any insurance reimbursement.
Appointments may be cancelled or rescheduled free of charge up to 24 hours in advance.
In the event of a later cancellation or a missed appointment without cancellation, the reserved time may be invoiced in part or in full.
The patient is obliged to provide truthful and complete information regarding their state of health, pre-existing conditions, medication and relevant findings.
Changes in the patient's state of health during treatment must be reported to the Practice.
The Practice is liable without limitation for intent and gross negligence, and for injury to life, body or health.
In cases of simple negligence, the Practice is liable only for breach of material contractual obligations, and limited to the foreseeable damage typical for this type of contract.
No guarantee is given for a specific treatment outcome.
The Practice processes the patient's health data solely for treatment and billing purposes within the framework of statutory requirements (GDPR). The separate consents (data protection, treatment, cost assumption) given in the intake/anamnesis form apply in addition to these Terms.
To document an online approval, the name, timestamp and technical connection data are stored.
For healthcare services provided by members of a licensed health profession to patients, there is no statutory right of withdrawal under § 312(2) no. 4 BGB for contracts concluded away from business premises or at a distance.
The law of the Federal Republic of Germany applies.
Should individual provisions be invalid, the validity of the remaining provisions is unaffected.
The place of performance and, to the extent legally permissible, the place of jurisdiction is the seat of the Practice.